Privacy policy
Effective October 19, 2026
Loyal Dibs is a loyalty and priority-access service for local trading card and game shops. It is operated by Adult Supervision LLC (“Loyal Dibs,” “we,” “us”). This policy explains what we collect when you join a participating shop’s list, how we use it, and the choices you have.
Your phone number and text message consent are never sold or shared for marketing. We do not sell, rent, or share your mobile number or your SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that deliver our messages on our behalf.
What we collect
- Household details you give us: a household or adult’s name, a mobile phone number, and an optional email address.
- Your consent record: the exact consent wording you agreed to, when you agreed, and the IP address used.
- Activity at participating shops: the days your pass is scanned for visits, league check-ins, and pickups, plus the release offers you receive, claim, or pass on.
- Wallet pass details: technical identifiers Apple Wallet or Google Wallet use to keep your pass up to date.
- Basic technical data: browser type and similar information our hosting provider records when you visit our pages.
We do not collect children’s names, ages, or birthdays. Lists are joined by an adult, and a household’s activity is tracked under that adult’s phone number.
How we use it
- To place your household in the shop’s priority order and send you release offers, reservation confirmations, and pickup reminders.
- To verify your phone number and keep one household from signing up more than once.
- To show you your progress toward the next priority level on your pass.
- To prevent abuse, such as automated signups or reselling schemes that violate a shop’s rules.
- To operate, secure, and improve the service.
Who we share it with
- The shop you joined. Each participating shop sees its own customers’ names, contact details, priority level, and activity at that shop. Shops can’t see your activity at other shops.
- Service providers that run the service for us under contract and only for that purpose: Twilio (text messages), Google Firebase and Google Cloud (hosting and data storage), Resend (email), and Apple and Google (Wallet passes).
- When required by law, or to protect the rights and safety of our users, shops, or the public.
We do not sell your personal information.
Text messages
If you opt in, you’ll receive texts from 888-907-DIBS (888-907-3427) about releases at the shop you joined. Message frequency varies, typically 2 to 6 messages a month. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Full details are in our SMS terms.
How long we keep it
We keep your household’s information while you remain on a shop’s list. If you ask us to delete it, or a shop leaves Loyal Dibs, we delete it within 30 days, except records we must keep by law, such as proof of your text message consent and opt-out.
Your choices
- Reply STOP to any text to stop messages from that number.
- Email hello@loyaldibs.com to see, correct, or delete your information.
- California residents may request access to or deletion of their personal information and will not be treated differently for making a request.
Children
Loyal Dibs accounts are for adults. The service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has signed up, email us and we’ll delete the account.
Security
We use encryption in transit, access controls, and reputable cloud providers to protect your information. No system is perfectly secure, so we limit what we collect to what the service needs.
Changes
If we make material changes, we’ll update this page and the effective date, and notify you by text or email when the change affects how we use your phone number.
Contact
Adult Supervision LLC, operator of Loyal Dibs
Email: hello@loyaldibs.com